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Warranty

WARRANTY INFORMATION

ONE YEAR LIMITED WARRANTY
FireFlies Audio products are warranted to be free from defects in materials or workmanship for 1 year from the date of purchase. Within this period, FireFlies Audio will, at its sole option, repair or replace any components that fail in normal use and as a result of a manufacturing defect. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided the customer shall be responsible for any transportation cost. This warranty does not apply to: (i) cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (ii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, liquid contact, fire, earthquake, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider of FireFlies Audio; (v) damage to a product that has been modified or altered without the written permission of FireFlies Audio; or (vi) damage to a product that has been connected to power and/or data cables that are not supplied by FireFlies Audio; (vii) to damage caused by use with another product; (viii) to damage caused by operating the FireFlies Audio Product outside FireFlies Audio’s published guidelines; (ix) to defects caused by normal wear and tear or otherwise due to the normal aging of the FireFlies Audio Product. In addition, FireFlies Audio reserves the right to refuse warranty claims against products or services that are obtained and/or used in contravention of the laws of any country.
FireFlies Audio’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.
Repairs have a 90 day warranty. If the unit sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original 1 year warranty, depending upon which is longer.
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE.
IN NO EVENT SHALL FIREFLIES AUDIO BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
FireFlies Audio retains the exclusive right to repair or replace (with a new or newly-overhauled replacement product) the device or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.
To obtain warranty service, contact FireFlies Audio via FireFlies Audio’s Contact Page or send an email to info@firefliesaudio.com for shipping instructions. Securely pack the device.  A copy of the original sales receipt from an authorized reseller must be included in the packaging, which is required as the proof of purchase for warranty repairs. Write the tracking number clearly on the outside of the package. Send the device, freight charges prepaid, to a shipping address furnished by FireFlies Audio.

NOTE:  Products received from crowdfunding sites like Kickstarter and Indiegogo are rewards and are not eligible under this warranty and are provided as is.  FireFlies Audio reserves the right to replace or repair product at its sole discretion on a case by case basis.

 

RETURN, EXCHANGE, AND CANCELLATION POLICIES

 

STANDARD RETURN POLICY
Items may be returned within 14 calendar days from the date you received it. Only items that have been purchased directly from www.firefliesaudio.com can be returned to FireFlies Audio. FireFlies Audio products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

REQUIREMENTS FOR A FULL REFUND
• Items must be in new condition
• Items must be returned with all original packaging and accessories

SHIPPING RETURN ITEMS
To ship your return item(s) to FireFlies Audio, forward a copy to your receipt to FireFlies Audio and list which items you would like to return. FireFlies Audio will verify that your items are eligible for a return and reply to your email with shipping instructions.
Once we receive your item(s), a refund is initiated immediately. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

EXCHANGES
Items ordered on www.firefliesaudio.com that arrived damaged or are incorrect can be returned by contacting Customer Service at info@firefliesaudio.com.

CANCELLATION
You can cancel items or orders that haven’t shipped by contacting FireFlies Audio and requesting a cancellation. If the item(s) have not shipped, your order will be cancelled and FireFlies Audio will send email confirmation.

NOTE:  Products received from crowdfunding sites like Kickstarter and Indiegogo are rewards and are not eligible for returns, exchanges, or cancellations and are provided as is.